I am an Assistant Professor of Business Administration at the Gies College of Business, University of Illinois Urbana-Champaign (UIUC). Before joining Gies in 2023, I was an Assistant Professor of Information Systems at the School of Computing and Information Systems, Singapore Management University. I earned my Ph.D. in Business Administration at the Simon Business School, University of Rochester in 2021.

Research Interests

Topic: Social Media, Healthcare, Customer Service

Methodology: Causal Inference, Machine Learning

Contact

Email: ygao1@illinois.edu